Privacy Policy | SV Botanica

1. Who We Are

SV Botanica is a B2B exporter of herbal extracts, natural oils, spices, oleoresins, and nutraceutical ingredients, based in India. Our website is www.svbotanica.com.

For privacy-related enquiries, contact us at: info@svbotanica.com

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us through our website forms. This may include:

Contact information: Your name, company name, email address, and phone number
Business information: Your country, role, and product requirements submitted through our enquiry forms
Usage data: Anonymous data about how you use our website, collected via Google Analytics 4 (see Section 5)

We do not collect sensitive personal data (health information, financial account details, government identifiers, or similar categories) through our website.

3. How We Use Your Information

We use the information you provide for the following purposes:

To respond to your product enquiries and provide pricing, samples, and quotations
To communicate with you about your order or business relationship with SV Botanica
To send you relevant product or market information, where you have consented to receive it
To improve our website and services based on aggregate usage patterns

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and United Kingdom, our legal basis for processing your personal data is:

Legitimate interests: Processing your enquiry and responding to your business request
Consent: Where you have opted in to receive communications from us
Contract: Where processing is necessary to fulfil a commercial order or agreement

5. Cookies and Analytics

Our website uses Google Analytics 4 to collect anonymous information about website visits — pages viewed, session duration, device type, and geographic region. This data is aggregated and does not identify individual visitors. Google Analytics uses cookies to function.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, tracking pixels for ad retargeting, or any third-party marketing analytics tools beyond Google Analytics.

6. Data Retention

We retain your enquiry information for as long as necessary to respond to your request and maintain a business relationship with you. If no commercial relationship develops, enquiry data is typically retained for up to 24 months. You may request deletion at any time (see Section 8).

7. Data Security

Your enquiry data is submitted securely via HTTPS and processed by Netlify Forms, which stores form submission data on secure, encrypted servers. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your personal data ("right to be forgotten")
Portability: Request your data in a machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, email us at info@svbotanica.com. We will respond within 30 days.

9. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

Netlify — website hosting and form processing. Netlify Privacy Policy
Google Analytics 4 — anonymous website analytics. Google Privacy Policy
Google Fonts — web fonts loaded from Google servers. Google Privacy Policy

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this privacy policy or how we handle your personal data, please contact:

SV Botanica
Email: info@svbotanica.com
Phone: +91 8767675175
Website: www.svbotanica.com